Privacy Policy

ConsentOrder.org.uk

This privacy policy relates to ConsentOrder.org.uk, operated by Family Legal Ltd trading as Family Law Service, and explains how we collect, use and protect personal data you share with us.

Family Legal Ltd is registered with the Information Commissioner’s Office (ICO) for data protection purposes under Registration No: ZC018853.

Who is covered by this policy?

This privacy policy applies to:

• People who use our consent order services (both £499 Clean Break and Premium packages)
• People who contact us to explore whether our services may help them
• People who may be contacted by us because someone connected with them has asked us to get in touch

What personal data is involved?

Most of the personal data we process is provided directly by you. This may include:

• Contact details such as name, email address, postal address and telephone number
• Information about your family situation and divorce/dissolution status
• Financial information including property, pensions, savings, debts and income
• Court documents and case related information
• Information relating to children, where relevant
• Copies of your Conditional Order or Decree Nisi
• Details of your financial agreement with your ex-partner

We may also receive limited personal data:

• From solicitors, mediators, or other professionals, where you have requested this or given consent
• Where one person provides us with another person’s contact details so that we can offer information about our services

How is personal data gathered?

We collect and process personal data when:

• You contact us by email, telephone or through our website
• We discuss whether our consent order services are suitable for your situation
• You purchase a consent order service (£499 or Premium)
• You complete our secure online questionnaire
• We draft your consent order, Form A and Form D81
• We communicate with you during and after your use of our services

Some consent orders may involve the processing of personal data relating to children (such as child maintenance arrangements). Where appropriate and proportionate, we handle this information with additional care and sensitivity.

What control do you have over your data?

You retain important rights over your personal data.

• Your data will only be shared outside ConsentOrder.org.uk with your knowledge and consent, unless we are legally required to share it
• We will only process your data in ways you would reasonably expect
• You have the right to request access to the personal data we hold about you
• Requests will be responded to within one month of receipt
• We will provide this information free of charge unless a request is manifestly unfounded or excessive. In such cases, a reasonable administrative fee may apply
• If the data includes information about another person (such as your ex-partner), we may not be able to provide it without that person’s consent

You also have the right to:

• Request correction of inaccurate personal data
• Request deletion of your personal data, where it is no longer necessary
• Request restriction of processing in certain circumstances
• Request a copy of your data in a portable format

Please note that requesting deletion or restriction of data may affect our ability to provide services to you or complete your consent order.

What do we do with your data and why is it lawful?

For data protection purposes, ConsentOrder.org.uk (operated by Family Legal Ltd) acts as a data controller.

We process personal data only where there is a lawful basis to do so. These include:

Contract

Where you have purchased a consent order service, we process your data to deliver that service. This includes retaining your data for as long as necessary to fulfil the contract and for a reasonable period afterwards, usually up to two years, in case of complaints or legal queries.

Legitimate interests

Where you contact us to explore our services, we may process limited personal data to communicate with you and assess suitability.

Legal obligation

We may process or share data where required to meet legal or regulatory obligations.

Consent

In some circumstances, particularly where third parties are involved, we will rely on your explicit consent.

We do not process personal data for purposes unrelated to our consent order services.

Where data is retained for research or statistical purposes, all identifying details are removed.

Gathering and sharing data

In relation to data handling:

• All data collected is relevant, adequate and limited to what is necessary to draft your consent order
• We may contact you during and after your service in relation to your case or to provide relevant information
• We may ask for feedback about your experience
• Your personal data is never sold to third parties for marketing or commercial purposes

We do not share personal data with third parties unless:

• There is a safeguarding concern involving a child or vulnerable person
• There is a legal obligation to do so
• You have purchased a Premium Consent Order that requires involvement of a solicitor
• You have agreed to a referral to one of our approved service providers (such as mediation services)

Sharing information with service suppliers

In order to deliver our consent order services effectively, we may need to share sensitive financial information and other personal data with our trusted service suppliers. This may include technology providers, document processing services, secure questionnaire platforms, and other third-party suppliers who assist us in delivering our services to you.

All suppliers are carefully selected and are required to maintain appropriate security measures and confidentiality standards. Data is only shared where necessary to fulfil the service you have requested.

Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. All financial information you provide through our secure questionnaire is encrypted and stored securely.

Contact and complaints

If you have any questions about this privacy policy or how your data is handled, you can contact us at:

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

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Questions about your data?

We’re happy to answer any questions about how we handle your personal information

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